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Resources & Training

Everything your team needs to get up and running — and stay running — with Zeph. From deployment guides to role-specific training workflows.

Deployment Quick-Start

Most offices are fully operational within 2–4 weeks. Here's the path from zero to live.

1

Deploy

Run install.sh on a clean Ubuntu 22.04, RHEL 9, or Windows Server 2022 VM. TLS is configured automatically.

2

Configure

Complete the setup wizard: org name, admin account, email provider, storage, and license key.

3

Customize

Use the 60+ tab admin panel to set your terminology, enable modules, configure RBAC groups, and set your branding.

4

Import

Use the migration toolkit to import historical cases and documents from your existing system.

5

Train

Walk each role through the role-specific workflow guides. Zeph ships with a built-in knowledge base and contextual help.

6

Go Live

Point your DNS, complete the smoke test, and run the final acceptance checklist. You're operational.

Documentation

Comprehensive reference guides included with every deployment and accessible in-app via the Knowledge Base.

Deployment

Installation Guide

Step-by-step instructions for deploying Zeph on Ubuntu, RHEL/Rocky, or Windows Server. Covers prerequisite setup, install.sh walkthrough, TLS configuration, and first-boot wizard.
Admin

Administrator Manual

Complete reference for system configuration — user management, RBAC roles, branding, security policies, module entitlements, terminology overrides, and backup scheduling.
Migration

Data Migration Guide

Import playbooks for migrating from Antemio/TOMIS, MDILog (Informagenics), QuincyCMS (Roper), Access DB, or CSV exports. Includes field-mapping tables and rollback procedures.
Compliance

Security & Compliance Reference

HIPAA control mapping, CJIS policy alignment, ISO 27001 Annex A controls, OWASP security posture, and instructions for configuring MFA, IP allowlists, and PHI encryption.
Operations

Disaster Recovery Runbook

Per-scenario RTO/RPO targets, backup verification procedures, full database restore walkthrough, and incident response checklist for on-call staff.
Integrations

FHIR MDI & EDRS Integration Guide

How to configure and test the FHIR MDI composition endpoint, submit death notification bundles to EDRS, and validate HL7 lab results from toxicology providers.

Role-Specific Workflow Guides

Zeph ships with 7 built-in roles. Here's what each role needs to know on day one.

Administrator

  • Creating and managing user accounts
  • Configuring RBAC roles and permissions
  • Managing module entitlements
  • Setting security and password policies
  • Scheduling and verifying backups
  • Monitoring background jobs and system health
  • Publishing the public portal

Investigator / Deputy

  • Creating and updating cases
  • Scene response logging
  • Assigning tasks and tracking workflow stages
  • Adding decedent information and next-of-kin notifications
  • Uploading documents and photos
  • Writing case notes
  • Submitting FHIR bundles to EDRS

Pathologist / Physician

  • Viewing scheduled autopsy queue
  • Completing autopsy reports
  • Recording cause and manner of death
  • Certifying death certificates
  • Reviewing toxicology results
  • Linking imaging studies to cases

Records / FOIA

  • Processing public records requests
  • Applying federal FOIA exemptions
  • Generating redacted documents
  • Tracking statutory deadlines
  • Publishing documents to the portal
  • Exporting FOIA request reports

Training Built Into the Product

Every Zeph deployment includes an in-app Knowledge Base pre-seeded with 16+ training articles, a contextual "?" help panel on every page, and a built-in bug report form — so your staff can find answers without leaving the app.

  • 16 built-in knowledge base articles, searchable and categorized
  • Context-aware "?" help panel shows relevant articles per page
  • "Why am I seeing this?" explainability on blocked actions and locked cases
  • In-app release notes ("What's New") for every update
  • Bug report form captures browser/environment context automatically
?
Help & Knowledge Base
Getting started with case management
How to process a FOIA request
Setting up autopsy scheduling
Configuring the public portal
Understanding RBAC permissions

Support Channels

Every Zeph deployment comes with direct access to our team — no ticket queues, no outsourced support.

Email Support

Submit a ticket any time. Response within 1 business day for standard inquiries; 4 hours for critical issues.

support@zephcms.com

Knowledge Base

Searchable, in-app documentation with step-by-step guides, FAQs, and troubleshooting articles — accessible directly from the "?" help button.

Open Knowledge Base

Onboarding Assistance

All new deployments include live onboarding support: installation walkthrough, data migration assistance, and a guided first-week check-in.

Schedule Onboarding

Building a business case for Zeph?

Use our interactive ROI calculator to estimate year-one savings across staff time, licensing, IT overhead, and FOIA processing.

Open ROI Calculator